Instagram or Webhooks not syncing
Diagnose connection drops, expired access tokens, or delayed DMs.
The short answer
If comment triggers stop responding or DM delivery pauses, it is usually due to an expired Meta OAuth token or changed account permissions.
Check connection status
- Open Settings → Integrations.
- Look at the Instagram connection status badge.
- If it shows Needs Re-authorization, click Reconnect to refresh your Meta API token.
Verify Instagram Message Settings
In your Instagram mobile app, navigate to Settings → Messages and story replies → Message controls and make sure Allow access to messages is toggled ON under Connected Tools.
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